WARRANTY AND RETURNS
1. Standard Warranty
Products sold by CoolGods are supported by our Standard Warranty unless otherwise indicated. Merchandise under Standard Warranty may be returned within 21 days of the original invoice date for a store refund or other product replacement.
2. Manufacturer Warranty
Retail merchandise is warranted by CoolGods for 21 days. Additional warranty coverage is offered exclusively by the manufacturer. CoolGods will only warrant retail products beyond 21 days under special circumstances. If you encounter one of the following instances, please contact us below and we will honor the manufacturer warranty advertised on our website at your time of purchase:
– The manufacturer will not service end-users or does not have an RMA procedure.
– The manufacturer is based overseas or does not have contact information.
3. Return Policy
CoolGods offers a 21 day return policy (from the original invoice date) on all products unless stated otherwise. Original shipping charges are not refunded on returned items. The customer is responsible for all shipping charges back to CoolGods on returned items. Store refunds will be issued back to the original account of purchase.
1. Request an RMA number:
To ensure a smooth return or exchange please follow the following steps. Request an RMA number by sending us an e-mail email@example.com We will reply to you with an RMA number for your product. Write this number on the form supplied with the original shipment of your package and then ship back to us with any parcel service of your choice. Returns will not be accepted at our warehouse without a valid RMA number and/or return slip on the box. RMA numbers will expire after 14 days. Any return we receive without an RMA number may take longer than the initial set period of 14 days.
2. Check Your Return:
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and CoolGods return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit:
* Products which are improperly packaged
* Products returned in a non-qualified shipping container
* Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
* Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
* Products or packages with barcode label removed
* DAMAGE: Cracked components or damage to any circuit boards
* DAMAGE: Any dents, scratches, defacement or abuse of base casting
* DAMAGE: Loose, damaged or removed screws/fasteners
3. Ship Your Return with a Reputable Carrier
We suggest that you use a traceable carrier that can provide you with a tracking number and proof of delivery. CoolGods shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion CoolGods may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.
4. Physical Damage
Physical damage to any product purchased at CoolGods will effectively void our standard and/or Extended Warranty coverage. Improper installation resulted in malfunction of the product is considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
*Note* If your return does not qualify
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you at your expense.
If you have any further questions regarding warranty or our RMA service, please feel free to email us firstname.lastname@example.org