1. Order / history

Coolgods ships your order the same day when it is placed before 16:00hrs (4pm) European central time (Amsterdam). Once the order has shipped the estimated arrival time will be provided, depending on the carrier and shipping method chosen by you. Orders placed after 16:00hrs are not guaranteed to ship the same day, but Coolgods will do its utmost to have your order processed and shipped within the same day. You will receive an email with the status of your order along with the parcel tracking number which allows you to trace the parcel.

2. Payment options

At Coolgods you can pay your order in various ways. Most payments are processed by MultiSafepay which allows for a safe and quick process of payment. Coolgods accepts the following payment methods :

* IDEAL ( Your payment is processed by iDEAL MultiSafepay )
* PAYPAL ( Easy payment through your e – mail address , secure and real-time )
* CREDIT CARD ( Your credit card payment will be processed by MultiSafepay )
* Mr.CASH ( Online Payment System for Belgian customers processed by Multisafepay)
* BANK TRANSFER (Bank or Giro transfer to Rabobank account number 1070.96.668 )

Pay with iDEAL

You can pay the order directly in the online shop with iDEAL . This means that you pay the amount requested when placing the order online through your own bank environment. iDEAL is the prefered payment method, as the payment is realtime, which means we can process your order within minutes.

How iDEAL works

iDEAL can only be used by customers with a Dutch bank account from one of the following banks: ABN AMRO , ASN Bank , Friesland Bank , ING , Rabobank , SNS Bank , Regio Bank ,Triodos Bank, Van Lanschot Bankiers and Knab . To use iDEAL place the item you wish to purchase in your shopping cart. When you are done shopping, proceed to the checkout page. Here you are presented with multiple payment choices, to pay with iDEAL please select  this option and select your bank from the drop down menu. After this you will be redirected to your online banking application , where the payment is ready to be processed by you. All iDEAL payments for Coolgods are processed through Sisow . The amount will be debited from your selected account directly by Sisow, Sisow will then automatically notify Coolgods that the order is paid. Coolgods will make sure that your order will be processed immediately and if ordered and paid before 16:00hrs (4pm Amsterdam time) the order will ship out the same day!

Pre-paying via bank transfer

If you choose the option to pay in advance you will receive an confirmation email from Sisow, our merchant, with the instructions to make the advance payment. Once we see that this amount is credited to our account , we will process and ship out your order.

Paying from Belgium

Is you are in Belgium and you have a Belgian bank account you can pay your order directly with Mr. Cash. The advantage is that the payment is verified immediately so that your order can be processed and shipped. Of course you are also free to make a pre-payment via bank transfer as described in the paragraph above .

If you have any questions , please contact our customer service via email info@coolgods.com